Frequently asked questions
What is Secure Me Now?
Secure Me Now is ARA Industries' managed WithSecure Elements service. The main offer is WithSecure Elements EPP Premium plus EDR on your computers, enrolled in our partner-managed WithSecure portal, with a Manila-based team watching during Philippine business hours.
What's the difference between EPP Premium and EDR?
EPP Premium is the protection layer: it helps stop malware, ransomware and harmful sites, and can keep supported software up to date. EDR is the detection and response layer: it watches behaviour, groups related activity into one incident, and lets us take actions such as isolating a computer. Most teams take both, as the bundle.
Who watches my devices, and when?
Your devices sit in ARA Industries' partner-managed WithSecure portal. For EPP Premium and EDR, the ARA Industries team manages them and watches during Philippine business hours, with email support and escalation to WithSecure. If you need analysts on watch around the clock, ask for WithSecure MDR under “Need more?” on the form.
What's included with every order?
The licences you choose, enrolment in our WithSecure portal, remote setup help, and basic ARA Industries email support with escalation to WithSecure. There is no minimum order.
How do I order and pay?
Fill in the order form on this page. We email your invoice, with instructions to process payment and to get installation instructions. No payment is taken on the website. Questions before you order? Email securenow@ara.ph. Support is an email away.
When does my subscription start?
On installation day, not on payment. Your 12 months start once your devices are protected.
What if I need 24/7 watching, or help after an incident?
Tick “Need more?” for WithSecure MDR (WithSecure analysts on watch 24/7) or for Digital Forensics and Incident Response, which ARA Industries can arrange. We will follow up with a quote. You can also email securenow@ara.ph. Support is an email away.
What is the Family package?
Family (4+1) is five computer licences for the price of four, available for WithSecure Elements EPP Premium, for EDR, or for the EPP Premium + EDR bundle. Pack details are in the order form.
What is the Small Office package?
Small Office is ten WithSecure Elements EPP Premium + EDR licences, with a free security posture assessment for those devices: a written report with a traffic-light scorecard and top-10 fixes, plus a 30-minute walkthrough. You can still order ten or more EPP Premium licences on their own, at the standard per-device rate in the form; that path does not include the assessment.
Does Secure Me Now cover phones?
Yes, as a separate product: WithSecure Elements Mobile Protection, including a Mobile family (4+1) pack for five phones. On iPhone and Android it blocks harmful and phishing websites at the network level and checks text messages for unsafe links and QR codes, moving unsafe messages to Junk. On iPhone you can also check a WhatsApp or Telegram message with the Share button. On Android, apps and files are scanned for malware. It needs iOS 17 or later, or Android 12 or later.
Do you monitor my phone?
Phones are protected only. The app works on the phone itself. ARA Industries helps you set it up and answers questions by email. ARA Industries does not monitor or manage phones. Watching in our WithSecure portal applies to computers.